Muhammad Publication
Sutrapur, Dhaka
Manager
PresentManaged showroom and e-commerce operations, ensuring smooth sales, inventory control, and customer service. Improved operational efficiency, coordinated logistics, and supported steady business growth.
Merchant Support Executive
01/05/2025 — 01/07/2025
Managed end-to-end parcel delivery by coordinating between customers and delivery agents. Monitored real-time shipment tracking, handled returns, and resolved billing discrepancies with courier partners to ensure accurate invoicing and timely deliveries, improving overall operational efficiency.
Customer Care Executive
01/01/2025 — 01/04/2025
Provided customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. Maintained effective communication with clients, managed service-related issues, and delivered prompt solutions to enhance customer experience.
Doctors Chemical Works Ltd
Amborkhana, Sylhet
Sales Representative
01/10/2024 — 01/12/2025
Promoted pharmaceutical products to doctors, healthcare professionals, and pharmacies. Expanded the distribution network, consistently met monthly sales targets, and built strong relationships with key stakeholders to support business growth.